About Us

About Us

Our Story

Mortar & Milk was born out of frustration: as a Clinical Aesthetician with 20 years of experience, I wanted people to have advice and treatments that would actually have an impact and make their skin healthier and happier – so I decided to make that my mission.

We opened our doors in 2016, with my husband, Nick, providing Creative Direction, and all my time and energy being poured into treating skin.

In the seven years since, I’ve heard countless people talk about how they feel overwhelmed by choice, how their skin is stressed, how they can’t navigate treating it. That’s where I come in, combining advice on lifestyle factors which impact skin, products that’ll care for it properly, and treatments that are bespoke to each and every client.

We have also in that time launched two products, both created because I tested and tested and tested products and found nothing like these two.

The Mortar & Milk PHA Barrier Repair Serum, combines Gluconolacctone (PHA), Lactobionic Acid (Bionic PHA), and Piperonyl Glucoside, aka a combination which I can confidently say will hydrate, reduce inflammation, and gently exfoliate your skin – and it is both effective and safe to use, on even the most sensitive skin.

The second is the Mortar & Milk Lip Complex, which is a straight up great lip balm which doesn’t instantly disappear, and isn’t gloopy or annoying – which was a surprisingly hard combination to get right.

I hope you love them, and that I’ll see you at our Mortar & Milk soon, either in person or for a virtual consultation.

With love,


Vogue, Glamour UK, Hello Magazine, Cosmopolitan, Marie Claire, Women’s Health, Harper’s Bazaar, Evening Standard, Who What Wear UK, Get The Gloss, Stylist, Elle, Woman & Home, Dazed Digital

Glamour UK ‘the acne whisperer.’ (click here)

Evening Standard ‘one of the best clinical aestheticians in London’ (click here)

Dazed Digital ‘The bacne buster’ (click here)

Meet The Team

Pamela Marshall

Co-Founder, Managing Director, Clinical Aesthetician

The idea for Mortar & Milk came down literally to my frustration with the industry. I am remiss to say this because I am clearly one person, and who am I to say that the status quo is wrong?  It’s just wrong for me. Here in London, I have worked on the business side of the industry, consulting with brands in the luxury sector. In California, I owned my own clinic, giving bespoke treatments.

My thought has always been, where does the customer get the help that they need? That is the question the business plan was formed around. To this day, that has never changed. How can I make the customer experience better? There are many wonderful therapists out there, charging forth with that very question in mind. How do we ACTUALLY help people. I wanted to create a treatment space that took customers on a journey, but I also wanted to have a retail space with brands I love and believe in.

Our space is based on comfort, home, trust, a feeling of calm. I spent my childhood in the Santa Cruz mountains, being surrounded by Redwoods and a mum that was one of the true original hippies.  She was also ill, and her life was short, but she taught me so much about how to love….that feeling has never left me. I try to bring that experience to all of my clients, whether in my treatments back in California, or here in Spitafields. Everyone is treated with dignity and respect, but the atmosphere is calm, friendly, and inclusive.

The nuts and bolts of it all is that I am a Level 4 Clinical Aesthetician. I trained in California, and retrained here in the UK. It was paramount to me that I retrained here, even though it wasn’t technically necessary. I needed to be able to say “yes, I am fully qualified in this country”. What I can say is that there are very few of us in this country, as the training is well above the norm, focussing solely on skin and the science of skin. I hope with my entire heart, that our space makes you happy. I know that our treatments are effective, and that your journey will be based on positive change, and along the way, I hope to educate you and make you smile.


Nicholas Marshall

Co-Founder, Creative Director

Having only wandered in to buy a pair of trousers, Nick was most surprised to find it wasn’t actually Mr Byrite but a Beauty Retail and Bespoke Skin Clinic. Imagine his surprise when unable to help him out with any trousers, they insisted he had to stay until he’d done all of their creative work as well. Luckily they all saw the funny side.

Born in the UK, I spent my childhood in Chicago, before moving back to the North East of England to finish school and then on to college outside of London.

I’ve worked in Design and Advertising, but for the last ten years of my career I’ve been specializing in fashion, beauty and luxury. My ethos is to apply luxury thinking and design to elevate every day brands to a more premium level. I’ve worked on global and pan European accounts, centralising design and creating guidelines and Viz ID for mainly Procter & Gamble portfolios, brands including Aussie, Max Factor, Herbal Essences, Dunhill and Lindt.

Mortar & Milk is a dream opportunity for me. On any given day I go from Creative Director to Brand Agency, Photographer, Video Editor, Head of DIY. You name it, I’ve watched the YouTube tutorial.

But more importantly, it gives me the chance to work on something that for once does exactly what it says on the tin, and doesn’t need world famous photographers, packaging design agencies and huge media spends to make a difference.


Opening times

Clinic hours Monday-Saturday (by appointment only)